The Flagg Agency

Yesterday I was stuck in voicemail purgatory for 15 minutes. I couldn’t reach a human being.  I had received my mortgage statement and payment coupon. The paper indicated that the servicer had received no payment. They had also added a late fee and of course the payment due for February. After trying every combination of button pressing, I went to go a website called Get Human to see if there was a secret way to get out of this prison. It turned out that there was for this company. Even after reaching someone, I had to explain to two different people on the phone the problem. The situation was resolved and the issue that had caused this problem was explained. However, I spent a total of 45 minutes trying to deal with this late yesterday afternoon.

Certified Special Needs Group Travel Advocate

It has been a couple of week since I posted an update. I have been taking the time to learn, renew and refocus. There have been several surveys in my industry that show that you are ready and intend to travel more in 2012. I have been keeping up to date with the latest cruise and resort news from around the industry. I have also been going through several sessions of online training.

I received a comment the other day that asked “What is involved in a cruise consultation?” I decided to take the writer through the process. Before I begin, let me share part of an email I received two weeks ago.

Subject: HELP!!!

I have never been on a cruise before and my family and I would like to go around the Christmas holidays. I found a cruise on a ship going on 12/23 for three days…I am not sure what I need to know and how to properly prepare for the cruise before I make a purchase.

“What’s the best cruise?” the woman asked me today when she saw my name tag and had asked what I did for a living.

As I always do I responded with “That depends entirely on you.” I continued with “What is best for me is far different than what is best for you or even the person sitting next to you at this table.”

“Couldn’t you just simplify that answer,” was her response.

To simplify my response, I actually have to give a longer answer. I have tried to not make it too long though and have it down to my top ten tips for finding the best cruise…for you.

The other day I admitted to you that I am not the cheapest travel agent you can find. Today I wanted to ask what does service after the sale mean to you? I am sharing a bit of a personal story with today’s post.