Archive for the ‘customer service’ Category
Twenty Undeniable Facts about The Flagg Agency
People tell me that no one cares about us and that they only care about themselves. They also say that people don’t care how much we know, until they know how much we care. So why am I writing twenty undeniable facts about us when we already have an About us page? Well people like lists and this is for those who will never click that About Us link. If you want to know more, please do. I will wait.
Will your final cruise bill give you sticker shock?
Will your final cruise bill give you sticker shock? On the last night of your cruise, a slip of paper is stick in or under your door tallying up all of your onboard spending. This may really come as a shock if you are a first time cruiser. However, if you think about most of your other vacations, you will do various swipes of your credit card along the way and you only see the bill a few weeks later.
A bag of butterscotch candies
Any travel agent will tell you that they are different, but most of the time you will find they are all the same as a bag of butterscotch candies. Truth be told, we are all selling the same products to the same destinations from all of the same suppliers.
Online agencies can entice you with offers of pre-paid gratuities, shipboard credits, or bottles of wine. Many of these offers are great for the DIY’er who needs no hand-holding; knows exactly what he or she wants; and is adept at navigating all of the rules and regulations traveling by ship.
Why would I pay a travel agent a fee
Here’s a question I receive from time to time: “Why would I pay a travel agent a fee when I can get all of the information I am seeking for free?” Allow me to take the time to explain that we do not charge a booking fee. Our clients pay us a fee for the professional services we provide them.
What to expect from your Cabin Steward
While all the members of a cruise ship crew work hard to assure that passengers experience a wonderful vacation, one crew member in particular is essential to a fine cruise experience – your cabin steward. Your cabin steward is responsible for cleaning your cabin each day and ensuring that it has everything you need for a comfortable stay. When you first arrive in your cabin, expect your steward to stop by and introduce himself or herself. Remember his or her name – he or she is the person you can count on to bring you extra towels, fresh ice or more shampoo throughout your cruise.


