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	<title>The Flagg Agency &#187; customer service</title>
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	<description>We share our passion for the cruise experience</description>
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		<title>What can a travel agent do for you?</title>
		<link>http://theflaggagency.com/blog/2011/09/07/what-can-a-travel-agent-do-for-you/</link>
		<comments>http://theflaggagency.com/blog/2011/09/07/what-can-a-travel-agent-do-for-you/#comments</comments>
		<pubDate>Wed, 07 Sep 2011 17:26:10 +0000</pubDate>
		<dc:creator>The Flagg Agency</dc:creator>
				<category><![CDATA[Cruise planning]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[travel]]></category>

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		<description><![CDATA[TweetI worked in radio in a former life. There were four sides to radio: The talent or the programming side. The money or the sales side. The engineering side. The management side. As part of this pyramid, I worked for about fifteen years in the programming side. At one station, we had someone in management [...]
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<li><a href='http://theflaggagency.com/blog/2010/03/11/how-to-pick-a-travel-agent/' rel='bookmark' title='How to pick a travel agent'>How to pick a travel agent</a></li>
<li><a href='http://theflaggagency.com/blog/2011/03/07/the-value-of-a-travel-agent/' rel='bookmark' title='The value of a travel agent'>The value of a travel agent</a></li>
<li><a href='http://theflaggagency.com/blog/2011/10/22/let-your-travel-agent-be-your-educator-as-well-as-a-consultant/' rel='bookmark' title='Let your travel agent be your educator as well as a consultant'>Let your travel agent be your educator as well as a consultant</a></li>
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		<title>What do you consider excellent customer service?</title>
		<link>http://theflaggagency.com/blog/2011/08/15/what-do-you-consider-excellent-customer-service/</link>
		<comments>http://theflaggagency.com/blog/2011/08/15/what-do-you-consider-excellent-customer-service/#comments</comments>
		<pubDate>Mon, 15 Aug 2011 13:20:54 +0000</pubDate>
		<dc:creator>The Flagg Agency</dc:creator>
				<category><![CDATA[customer service]]></category>

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		<description><![CDATA[TweetIn every industry, you can find countless references to a philosophy about customer service. Many times it reads like false platitudes, and if you have dealt with a representative you might start referring to that department as &#8220;Customer No-Service.&#8221; So I have to ask, what do you consider excellent customer service? Many times those slogans [...]
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<li><a href='http://theflaggagency.com/blog/2011/06/10/to-provide-extraordinary-customer-service/' rel='bookmark' title='To provide extraordinary customer service'>To provide extraordinary customer service</a></li>
<li><a href='http://theflaggagency.com/blog/2011/03/30/customer-service-your-grandmother-received/' rel='bookmark' title='Customer service your grandmother received'>Customer service your grandmother received</a></li>
<li><a href='http://theflaggagency.com/blog/2011/06/09/the-yin-and-yang-of-customer-service-at-delta/' rel='bookmark' title='The yin and yang of customer service at Delta'>The yin and yang of customer service at Delta</a></li>
</ol>]]></description>
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		<title>What is involved in a cruise consultation</title>
		<link>http://theflaggagency.com/blog/2011/06/21/what-is-involved-in-a-cruise-consultation/</link>
		<comments>http://theflaggagency.com/blog/2011/06/21/what-is-involved-in-a-cruise-consultation/#comments</comments>
		<pubDate>Tue, 21 Jun 2011 11:30:52 +0000</pubDate>
		<dc:creator>theflaggagency</dc:creator>
				<category><![CDATA[Cruise planning]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://theflaggagency.com/blog/?p=1483</guid>
		<description><![CDATA[TweetI received a comment the other day that asked &#8220;What is involved in a cruise consultation?&#8221; I decided to take the writer through the process. Before I begin, let me share part of an email I received two weeks ago. Subject: HELP!!! I have never been on a cruise before and my family and I [...]
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<li><a href='http://theflaggagency.com/blog/2010/08/09/why-would-i-pay-a-travel-agent-a-fee/' rel='bookmark' title='Why would I pay a travel agent a fee'>Why would I pay a travel agent a fee</a></li>
<li><a href='http://theflaggagency.com/blog/2009/07/17/why-pay-a-cruise-consultant-a-professional-fee/' rel='bookmark' title='Why pay a cruise consultant a professional fee?'>Why pay a cruise consultant a professional fee?</a></li>
</ol>]]></description>
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		<title>To provide extraordinary customer service</title>
		<link>http://theflaggagency.com/blog/2011/06/10/to-provide-extraordinary-customer-service/</link>
		<comments>http://theflaggagency.com/blog/2011/06/10/to-provide-extraordinary-customer-service/#comments</comments>
		<pubDate>Fri, 10 Jun 2011 11:30:53 +0000</pubDate>
		<dc:creator>theflaggagency</dc:creator>
				<category><![CDATA[Cruise planning]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://theflaggagency.com/blog/?p=2040</guid>
		<description><![CDATA[TweetI was driving yesterday and at a stop light I pulled up behind a truck. Before the light turned green, I had to take out my phone and snap the picture to the right of this column. It reads &#8220;We Specialize in Everything.&#8221; Seeing that message made me realize in order to provide extraordinary customer [...]
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<li><a href='http://theflaggagency.com/blog/2011/08/15/what-do-you-consider-excellent-customer-service/' rel='bookmark' title='What do you consider excellent customer service?'>What do you consider excellent customer service?</a></li>
<li><a href='http://theflaggagency.com/blog/2011/06/09/the-yin-and-yang-of-customer-service-at-delta/' rel='bookmark' title='The yin and yang of customer service at Delta'>The yin and yang of customer service at Delta</a></li>
</ol>]]></description>
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		<title>The yin and yang of customer service at Delta</title>
		<link>http://theflaggagency.com/blog/2011/06/09/the-yin-and-yang-of-customer-service-at-delta/</link>
		<comments>http://theflaggagency.com/blog/2011/06/09/the-yin-and-yang-of-customer-service-at-delta/#comments</comments>
		<pubDate>Thu, 09 Jun 2011 09:00:39 +0000</pubDate>
		<dc:creator>theflaggagency</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://theflaggagency.com/blog/?p=2046</guid>
		<description><![CDATA[Tweet In the past 24 hours, I have seen and experienced the yin and yang of customer service at Delta Airlines. At the moment of this writing, Delta is making headlines due to the following story about a group of soldiers returning from active duty being charged $200 per person for having four bags. In [...]
Related posts:<ol>
<li><a href='http://theflaggagency.com/blog/2011/06/10/to-provide-extraordinary-customer-service/' rel='bookmark' title='To provide extraordinary customer service'>To provide extraordinary customer service</a></li>
<li><a href='http://theflaggagency.com/blog/2011/08/15/what-do-you-consider-excellent-customer-service/' rel='bookmark' title='What do you consider excellent customer service?'>What do you consider excellent customer service?</a></li>
<li><a href='http://theflaggagency.com/blog/2011/03/30/customer-service-your-grandmother-received/' rel='bookmark' title='Customer service your grandmother received'>Customer service your grandmother received</a></li>
</ol>]]></description>
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