Archive for January 27th, 2012
Yesterday I was stuck in voicemail purgatory for 15 minutes. I couldn’t reach a human being. I had received my mortgage statement and payment coupon. The paper indicated that the servicer had received no payment. They had also added a late fee and of course the payment due for February. After trying every combination of button pressing, I went to go a website called Get Human to see if there was a secret way to get out of this prison. It turned out that there was for this company. Even after reaching someone, I had to explain to two different people on the phone the problem. The situation was resolved and the issue that had caused this problem was explained. However, I spent a total of 45 minutes trying to deal with this late yesterday afternoon.