Archive for June 10th, 2011
I was driving yesterday and at a stop light I pulled up behind a truck. Before the light turned green, I had to take out my phone and snap the picture to the right of this column. It reads “We Specialize in Everything.” Seeing that message made me realize in order to provide extraordinary customer service I am unable to specialize in everything. In this economy it is truly tempting to take on every customer who calls for every travel related recommendation a client needs. However when you want to provide extraordinary customer service, you cannot specialize in everything.