Archive for September, 2009
We wanted to thank everyone for calling in to our post cruise conference call last night. We had a good discussion about my daughter and I’s recent cruise on Freedom of the Seas.
Next week, my wife and I head to Madrid for a four day land tour followed by a seven-night cruise on Celebrity Century. As we always do, we will be live blogging that travel adventure as well. When we return, we will hold a Q&A conference call on Tuesday evening following our return. We hope you will join us virtually during the cruise and on the call the Tuesday evening after we return.
When and where was the last meeting you attended? Was at a hotel ballroom? Maybe you planned an incentive trip at a resort, but then had a hard time finding your staff to announce a major product launch. Have you ever considered holding a meeting at sea?
Just last week I was cruising with my daughter on Royal Caribbean’s Freedom of the Seas, and I made a point to take some photographs of the fantastic conference facilities on this cruise ship. In your per attendee cruise package fare, you get all meals included as well as accommodations. You are able to get access to a state-of-the-art conference facility based on availability. In center set-ups of pastries and refreshments are a fraction of the cost of a land based hotel.
You may have seen an image before that shows a triangle has three labels on each leg. It may read speed, service and price or there may be different labels on versions you have seen, but there is usually a sidebar message that says “pick any two”. The point being made is that you can never have all three at once.
For us, we tend to focus on just two; speed and service. We are quick to respond to your phone calls and emails. We believe in going beyond what you expect when it comes to customer service as frankly we think customer service is becoming a lost art. You will find something beyond the ordinary when using our services when planning a cruise.
My daughter and I made it back home just before 4pm yesterday afternoon. I was glad to see my wife again and she was glad to see us. My daughter never left mom’s side. I have a ton of pictures to go through.
However, the laundry is all done, it just needs to be folded. I have to face mowing the lawn and other at home chores this afternoon. It rained torrentially while I was gone and I am hoping it will be dry enough to attempt a mowing before the garbage trucks come tomorrow.
The bags are almost packed. My daughter is in the kid’s club saying her last goodbyes. We had our final dinner in the dining room and said our goodbyes to our new friends. It was among the best meals of the cruise.
The day was filled with time by the pool, pool games and believe it or not a two and a half hour nap this afternoon. Something about the gentle rocking of the ship lulled us to sleep. I am so glad I put in for a wake up call!