Scariest middle of the night phone call turns to great customer service from Delta Airlines
I have just had the scariest middle of the night phone call I have ever received*. It was 1:40 in the morning and the ringing phone startled me awake. I couldn’t comprehend what was happening until I heard my wife’s voice on the machine. She was back in Atlanta the message began, and I jumped to pick up the phone. After a lengthy weather delay, Laura’s flight had attempted to land at (an airport in Virginia). I am not clear on the exact details but apparently her plane had broken out of the clouds only to find there were no runway lights to be seen. They had to quickly attempt a go-around procedure. Again they tried to land and again there were no runway lights. Making a quick decision they returned to Atlanta.
Carnival Cruise Line CEO Gerry Cahill Press Conference February 12, 2013
Carnival Cruise Line CEO Gerry Cahill held a press conference on Tuesday, February 12, 2013 to update reporters and families of those on board Carnival Triumph of the plans in place once the ship docks in Mobile.
In addition, the general manager of the cruise terminal in Mobile, Alabama held a press conference today as well. http://blog.al.com/live/2013/02/news_conference_qa_with_cruise.html
The Flagg Agency does not have anyone booked on Carnival Triumph.
Chuck and Laura Flagg are fee-based travel consultants.
We own The Flagg Agency in Canton, GA and our number is 770-355- 9569
Guess the Destination – WEEK THREE
This month, we are doing a very informal contest to give away a few of the items from our promotional closet. Last week, we posted a photo on our Facebook page and encouraged people to leave their guesses in the comments. Last Saturday, we had our daughter do the drawing while showing off the prizes. You can see it on our Youtube page (video link).
Guess the destination – WEEK TWO
This month, we are doing a very informal contest to give away a few of the items from our promotional closet. Last week, we posted a photo on our Facebook page and encouraged people to leave their guesses in the comments. Last Saturday, we had our daughter do the drawing while showing off the prizes. You can see it on our Youtube page (video link).







